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Customer Support

CUSTOMER SUPPORT

Sourcebooks' Customer Service department is available to answer your questions regarding billing, orders, shipping, and product inquiries Monday through Friday (except holidays) from 8:30 a.m. to 5:30 p.m. CST. They can be reached via phone or by using the Contact Us form.

For more information regarding our services see below:

Orders

We can only accept orders within the United States, including Puerto Rico.
We can ship to P.O. Boxes.

Shipping

We offer flat-rate $6 shipping via USPS.
Flat rate shipping requires 1-2 weeks for delivery.

Returns

If you receive a defective, damaged, or misshipped item, please contact customer service.

You may return new, unused books and calendars within 14 days of receipt from USPS.

Refund of the purchase price and sales tax only will be issued.
Orders, Shipping, & Returns

TECHNICAL SUPPORT

​Sourcebooks is committed to bringing you our titles in every form possible, so that we may better connect you with the stories and information provided by our authors. If you are having trouble downloading an eBook please see our Technical Support section to help you start troubleshooting whatever problems you have come across.

CONTACT US

If you cannot find the answer to your question in any of the articles above please go the Contact Us page to find out how to get in touch with our friendly customer service department so that we may answer your question promptly.

PRIVACY POLICY

​Although we must retain some of your information, we want make it clear that we are not selling your information. Please read through our Privacy Policy so that you may understand exactly how your personal information will be used and stored for the site.

OUT OF PRINT TITLES

Sourcebooks announces that the following titles are out-of-print effective immediately.  Returns will no longer be accepted 3 months after the effective date listed in the announcement. This notice refers only to the old edition or specific binding if indicated. Please note that subsequent editions are available for many of these titles. Click here to view the current list.

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  • Authors
    • Meet the Authors
    • Editorial Contacts
    • Submission Guidelines
    • Author Visits >
      • Children's Author Visits
      • Teen & YA Author Visits >
        • Author Visit Request Form
    • Author Toolkit
    • Diverse Voices
  • Books
    • What We Publish >
      • Children's Books >
        • Children's Books
        • Dawn Publications
        • Little Pickle Press
        • Baby University
        • Baby Medical School
        • Regional Books
      • Young Adult
      • Fiction
      • Mystery
      • Romance
      • Nonfiction >
        • Nonfiction
        • Reference
        • Fiske Guide to Colleges
        • College Reference
    • Catalogs
    • Bestsellers
    • Starred Reviews
    • Newsletter Sign-Up
  • Booksellers
    • Independent Bookstores >
      • Specials and Co-op
      • Indie Next Picks
    • Bookmarked for Book Clubs
    • Sales Partners and Reps >
      • Gift Stores and Catalogs
      • Corporate and Bulk Sales
      • International Customers
      • Foreign Rights
  • Librarians and Educators
    • LibraryReads Picks
    • Resources
    • Conference Calendar
    • Newsletters
    • Spring & Summer 2020 Preview Webinar
    • Fall 2020 Preview Webinar
  • Shop
  • About Us
    • The Sourcebooks Story
    • Books & Buzz Blog
    • Innovations
    • Past Experiments
    • Media
  • COVID Resources
    • Virtual Events
    • Sourcebooks Open License Online Story Time and Classroom Read-Aloud Videos and Live Events
    • Activities for Kids At Home