The Simple Truths of Service (Ignite Reads)
SKU: 9781492675457
Price: USD 16.99
Availability: OnlineOnly
Description
<p><em>The Simple Truths of Service</em> is a customer service classic that is now a 1-hour Ignite Reads that will grab your heart and not let go! <strong>More than five million people have been touched by this story. Have you?</strong></p><p>Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every interaction. Read about Johnny and other great customer experience stories that will have your customer service team bursting with new ways to make your company stand out from the crowd.<br /><br />Bestselling authors Ken Blanchard and Barbara Glanz have written a book that any company can use to reshape their culture around serving the customer. These stories will inspire you to create &ldquo;customer enthusiasm&rdquo; in your organization. Read positive quotes for motivation, inspiration, and success from Ken Blanchard and Barbara Glanz, <a href="#Quotes" target="_self">here</a>.</p><p><strong>&ldquo;Once in a great while you read something that bypasses the brain and goes straight to the heart. The <em>Simple Truths of Service</em> is that book&hellip;<em>and then some</em>.&rdquo; ~ Mac Anderson, founder of Simple Truths<br /></strong><br /><div style="margin: 0 auto; width: 250px;"><p><strong><a href="https://www.simpletruths.com/inspirational-messages" target="_self"><img alt="Inspirational Messages" height="150px" src="media url=wysiwyg/Inspirational_Messages-Title-Bar.jpg" style="display: block; margin-left: auto; margin-right: auto;" title="Inspirational Messages" width="250px" /></a><a href="https://www.simpletruths.com/inspirational-messages" target="_self"></a></strong></p></div><p><strong>Quotes from <em>The Simple Truths of Service</em>:</strong><br /><br />&ldquo;The one thing your competition can't take away from you is the relationship your people have with your customers.&rdquo;</p><p>&ldquo;Great service is not an accident. It starts with a clear vision around the kind of experience you want your customers to have.&rdquo;</p><p>&ldquo;Truly great service will bring customers back again and again.&rdquo;</p><p>&ldquo;Great service comes from the heart.&rdquo;</p><p>&ldquo;Profit is the applause you get for taking care of your customers and creating a motivating environment for your people.&rdquo;</p><br /><span style="font-size: x-large;"><strong>Read a <a href="https://issuu.com/sourcebooks/docs/simple_truths_of_service_preview?e=0" target="_blank">FREE excerpt</a> from <em>The Simple Truths of Service</em>.</strong> </span>
Attributes:
- Sku: 9781492675457
- Isbn: 9781492675457
- Name: The Simple Truths of Service (Ignite Reads)
- Brand: Sourcebooks
- Authors: Ken Blanchard, Barbara Glanz
- Imprint: Simple Truths
- Product Quote:
“The simplest way to explain great customer service.”–Laura
- Case Count: 40
- Hide Product: No
- Format: Hardcover
- Additional Product Details:
Contact us for special corporate discounts at 1-800-900-3427 ext. 247 or by email.
- Publication Date: 2018-11-06
- See Inside Reader Url:
- Trim Size W X H: width: 5", height: 7"
- Page Count: 78
- Discussion Guide Html:
Are you using The Simple Truths of Service as part of your next training event or team meeting? Our free leader’s discussion guide is the perfect companion to the book and video, and it will help you get the most of of your event. Included are discussion points and questions that will help your team focus on:
- Defining what makes you stand out from your competitors
- Understanding what makes your products and service memorable
- Creating a personal signature for your products and services
- Building a service experience from the heart
- And more…
- Discussion Guide Link: https://simpletruths.s3.amazonaws.com/downloads/SimpleTruthsOfService-STSR-IGNITE-DiscussionGuide_V2.pdf
- Video Embed Code:
- Series: Ignite Reads
