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Customer Support

    Sourcebooks' Customer Service department is available to answer your questions regarding billing, orders, shipping, and product inquiries Monday through Friday (except holidays) from 9:00 A.M. to 5:00 P.M. CST. They can be reached via phone or by using the email message form on our Contact Us page.

    For more information regarding our services see the articles below:

    Orders

    General information:

    • We can only accept orders within the United States, including Puerto Rico.
    • We can ship to P.O. Boxes.
    • You may choose between a flat-rate $6 shipping or UPS Ground

    Shipping

    General Information:

    • UPS shipping takes 2-5 business days for delivery, flat rate shipping requires 1-2 weeks for delivery
    • Only UPS Shipping is trackable
    • Orders with expedited shipping must be placed by 11 A.M. or else they will not be processed for expedited shipping until the next business day

    Returns

    General information:

    If you receive a defective, damaged, or misshipped item, please contact customer service at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

    You may return new, unused books and calendars within 14 days of receipt from UPS/USPS.

    • Refund of the purchase price and sales tax only will be issued.

    Technical Support

    Sourcebooks is committed to bringing you our titles in every form possible, so that we may better connect you with the stories and information provided by our authors. If you are having trouble downloading an eBook please see our Technical Support section to help you start troubleshooting whatever problems you have come across.

    Contact Us

    If you cannot find the answer to your question in any of the articles above please go the Contact Us page to find out how to get in touch with our friendly customer service department so that we may answer your question promptly.

    Privacy Policy

    Although we must retain some of your information, we want make it clear that we are not selling your information. Please read through our Privacy Policy so that you may understand exactly how your personal information will be used and stored for the site.

    UPS shipping takes 2-5 business days for delivery, flat rate shipping requires 1-2 weeks for delivery

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    1935 Brookdale Road | Suite 139
    Naperville, IL 60563
    (800) 432-7444 or 800-43Bright (toll-free)
    (630) 961-3900 (phone)
    (630) 961-2168 (fax)

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