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Contact Sourcebooks, Inc.
Telephone and Hours of Operation
If you have any questions concerning billing, shipping, or product inquiry, please contact Customer Service. Hours are Monday through Friday (except holidays) from 9:00 A.M. to 5:00 P.M. CST. They can be reached by telephone or email using the form below. (Please note that email messages will be answered by the next business day.)
| Hours of Operation |
Monday - Friday 9am-5pm CST |
| By Phone |
(800) 727-8866 (toll-free)
(630) 961-3900 (phone)
(630) 961-2168 (fax) |
| By Mail |
Sourcebooks, Inc.
1935 Brookdale Road
Suite 139
Naperville, IL 60563 |
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Online Contact Form
Please note if you would like to submit your manuscript to Sourcebooks, please review our submission guidelines. Email submissions are not accepted.
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Shipping
All our orders are shipped via United Parcel Service (UPS). We provide the following shipping options for your convenience.
Domestic U.S.:
UPS Ground
UPS 3rd Day Select
UPS 2nd Day
UPS Overnight
International:
UPS Worldwide Express
UPS Worldwide Expedited
Purchases cannot be shipped to a PO box.
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Sales Tax
Applicable sales tax will apply to the following areas: Illinois 6.75%, Connecticut 6%, Canada (7% GST tax).
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Returns and Exchanges for Web Orders
Exchanges
We will gladly exchange your product if it is damaged or if the wrong item was shipped to you within 14* days of receipt from UPS. Please call our Customer Service department at 800.432.7444 between 8:30 a.m. and 5:30 p.m. CST for a return authorization. No exchanges will be accepted without a return authorization.
Returns
You may return new, unused books and calendars within 14* days of receipt from UPS. Please call our Customer Service department at 800.432.7444 between 8:30 a.m. and 5:30 p.m. CST for a return authorization. No returns will be accepted without a return authorization. Refund of the purchase price and sales tax only will be issued.** Credit will be issued upon receipt and acceptance of returned item. We reserve the right to deny returns if the product is returned in poor condition. Customer is responsible for return shipping costs. A 10% restocking fee will be assessed for all returned items.
* 14 days is calculated from the receipt confirmation from UPS.
** Shipping costs are not refunded.
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